City of Indianapolis and Marion County

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Medical Manager

at City of Indianapolis and Marion County

Pay: $34290 to $45000/year
$34290 - $45000
Posted: 9/21/2019
Job Status: Full Time
Job Reference #: 2578993
Keywords: manager, operations

Job Description

Overall Job Objective

Position Summary

Position is responsible for overseeing the functions with both direct and indirect administrative direction, planning, and managing the programs and activities of the Medical Department within an animal shelter; coordinate assigned activities with other City departments, divisions, outside agencies and the general public; provide highly responsible and complex administrative support to the Deputy Director.

Position Responsibilities

Supervises and monitors the work of Medical staff (Veterinary Assistants) assigned to the shelter by providing training, explaining practices, investigating complaints, evaluating performance, and leading by example.

Plans, organizes, and manages the daily operations and services of the Medical staff.

Authorizes treatments with various vet clinics as needed.

Develop and implement animal treatment plans.

Develop and implement standard operating procedures as they pertain to the Medical Department.

Works closely with the Kennel Manager regarding operating procedures, policies and training to improve the quality of care provided for shelter animals.

Identifies training needs for personnel, and supervises the conduct of training sessions for all personnel related to kennel and adoption functions.

Coordinates schedules of contracted vets to ensure appropriate vet coverage.

Works closely with the Enforcement staff to ensure that all documentation is in order for animals involved in investigation cases, this may include working with the State Vet.

Coordinates staff scheduling and staff assignments on shift given employee absences, health hazards, and other emergencies.

Troubleshoot issues within the department as they arise.

Identifies training needs for Medical staff, and supervises the conduct of training sessions control.

Maintains logs for Controlled Substances.

Monitors inventory and places orders for the Medical Department.

Coordinates spay/neuter of all animals as soon as possible after their stray hold is up.

Reviews the results of inspections within subordinates' assigned area to insure that all shift work conforms with standard operating procedures.

Performs daily rounds of Animal Services facilities to ensure health and welfare of animals; authorize treatment of sick, injured and terminal animals. Provide information to the kennel manager relating to the temperament of the animals and their options for placement.

Must be able to assess overall health of animals, triage animals appropriately and ensure that they are routed to get the appropriate care.

Prepares and submits budget requests; insure operations are maintained within established budget by reviewing and approving requests for overtime, equipment replacement, supplies, building upgrades, and equipment repairs.

Collaborates with DCE and IACC leadership, including managers of animal control/enforcement and veterinary staff, regarding policies and procedures.

Interacts with community rescue groups, City elected and appointed officials, and other governmental agencies, agency staff, volunteers and the general public.

Participates in a range of community education and outreach programs in order to provide assistance, as needed.

Works closely and professionally with others within the organization to identify issues and provide solutions.

Makes recommendations regarding the quality of life of animals within the facility.

Maintains confidentiality as appropriate.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.


Associates Degree in a related field and two (2) years of supervisory experience. One (1) year of related work experience may be substituted for each year of formal education. Registered Veterinary Technician preferred. Ability to operate modern office equipment including computer equipment and software programs. Ability to operate and care for animal control equipment; inoculate and medicate animals. Ability to operate a two-way radio; operate a motor vehicle safely. Must be able to supervise, plan, and coordinate the work of technical and clerical personnel as well as volunteers; select, supervise, train and evaluate staff; interpret, explain, and ensure compliance with policies, procedures and regulations. Must be able to effectively respond to calls for services; recognize normal and abnormal animal behavior; handle potentially dangerous animals in a safe manner; respond to requests and inquiries from the general public. Must be able to establish and maintain effective working relationships with those contacted in the course of work including a variety of City and other government officials, community groups, and the general public. Must be able to communicate clearly and concisely both orally and in writing. Must be able to lift 50 lbs. Operational characteristics, services and activities of an Animal Services program including field operations and kennel operations; principles of animal behavior and care; principles and practices of customer service; identification of a variety of breeds of dogs, cats, and other domestic animals; methods and techniques of animal collection, impoundment, and registration; principles of budget preparation and control; principles of supervision, training, and performance

Independent Judgment

Independent judgment is essential for this position to prioritize assignments and activities. Errors in actions or judgment could have a significant impact on the Department of Business and Neighborhood Services, other agencies, and the citizens of Indianapolis. A high degree of independent judgment is required as related to the responsible use of assigned equipment, treatment plans and placement of animals.